Tickets

What it does

Tickets are support requests from your customers or internal team. Each ticket has a status, priority, assignee, and conversation thread. Tickets can be linked to invoices, contacts, or other documents for context.

Key actions

• Create and assign tickets with priority levels
• Add replies and internal notes
• Change ticket status (open, in progress, resolved, closed)
• Link tickets to invoices, contacts, or other documents
• Assign tickets to team members

Getting started

Go to Helpdesk > Tickets. Create a ticket for a customer issue, assign it to a team member, and track it through to resolution.